Privacy Policy
Your privacy is important to us. Learn how ECS Solutions protects and manages your personal information.
1. Introduction
ECS Solutions ("ECS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of visitors, customers, suppliers, and business partners who use our website and services.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, request a quotation, purchase products or services, apply for a job, or otherwise communicate with us.
2. Information We Collect
Depending on how you interact with ECS Solutions, we may collect the following information:
A. Contact and Business Information
- Full name
- Company name
- Job title
- Mobile number
- Email address
- Business address
- Project location
- Requested products or services
- Messages, inquiries, and quotation requests
B. Transaction and Service Information
When you become a customer, supplier, or business partner, we may collect:
- Purchase orders and quotation details
- Invoice and payment-related information
- Delivery details
- Warranty and maintenance records
- Product serial numbers and equipment installation details
- Technical requirements, drawings, BOQs, site survey information, and project documentation
C. Website and Technical Information
When you visit our website, we may automatically collect limited technical data such as:
- IP address
- Browser type and device type
- Pages visited
- Date and time of visit
- Website usage and interaction data
- Cookies and similar technologies, where enabled
D. Job Applications
If you apply for a position at ECS Solutions, we may collect:
- CV/resume
- Contact information
- Employment history
- Education and qualifications
- Information you voluntarily provide during the recruitment process
Please do not send unnecessary sensitive personal information through our website.
3. How We Use Your Information
ECS Solutions may use your information for the following purposes:
- Responding to inquiries and quotation requests
- Preparing technical proposals, BOQs, and commercial offers
- Supplying, installing, configuring, maintaining, and supporting security and ELV systems
- Processing orders, invoices, deliveries, payments, warranties, and returns
- Coordinating site surveys, installation appointments, and maintenance visits
- Communicating product updates, service notices, and important business information
- Improving our website, products, services, and customer experience
- Managing customer, supplier, and project records through our business systems
- Reviewing job applications and recruitment requests
- Meeting legal, tax, accounting, warranty, and regulatory obligations
- Protecting ECS Solutions, its customers, and its systems against fraud, misuse, or unauthorized activity
We will not sell your personal information to third parties.
4. How We Share Information
We may share relevant information only when necessary with:
- Our employees, authorized sales representatives, engineers, and technicians
- Manufacturers, distributors, and authorized suppliers for warranty, technical support, product registration, or project execution
- Shipping, delivery, installation, maintenance, and logistics partners
- Professional advisers, auditors, banks, payment providers, and insurance providers where required
- Government authorities, tax authorities, or legal bodies when required by applicable law
- Service providers supporting our website, ERP, CRM, email, hosting, cloud storage, and communication systems
Any third party receiving information from ECS Solutions is expected to use it only for the agreed business purpose and protect it appropriately.
5. CCTV, Access Control, and Security System Data
ECS Solutions supplies and installs security systems such as CCTV, access control, attendance, intercom, networking, and related ELV solutions.
In most cases, ECS Solutions acts as a supplier, installer, integrator, or maintenance provider. The customer who owns or operates the security system remains responsible for determining how CCTV footage, access records, attendance data, biometric data, and visitor data are collected, stored, accessed, retained, and shared.
ECS Solutions does not access customer security-system data unless this is necessary for installation, configuration, troubleshooting, maintenance, warranty support, or a written support request from the customer.
Where access is required, ECS Solutions will limit access to the minimum necessary scope and duration.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor usage, remember preferences, and enhance user experience.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
7. Data Storage and Security
ECS Solutions takes reasonable technical and organizational measures to protect personal and business information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Access controls and user permissions
- Password protection
- Secure business systems and cloud services
- Restricted access to customer and project records
- Backup procedures
- Internal confidentiality obligations
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries and quotations
- Completing orders and project obligations
- Providing warranty and after-sales support
- Maintaining accounting, tax, and legal records
- Resolving disputes
- Enforcing agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information where legally permitted
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request clarification regarding how your information is used
To make a request, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, manufacturers, or service providers. ECS Solutions is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of each third-party website before submitting personal information.
11. Updates to This Privacy Policy
ECS Solutions may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.
The latest version will always be published on this page with the updated date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Phone
+20 2 4181846
+20 2 4181848
Address
Youssri Nabih St
Behind Emirates Embassy
Heliopolis, Cairo, Egypt
Working Hours
Sun-Thu: 9AM-6PM
24/7 Support
ECS Solutions
Egyptian Company for Security Solutions
We're here to help! Feel free to reach out to us through any of the channels above. Our team is ready to assist you with any questions or concerns regarding this Privacy Policy.
Last Updated: June 21, 2026
Effective Date: June 21, 2026
Privacy Policy
Your privacy is important to us. Learn how ECS Solutions protects and manages your personal information.
1. Introduction
ECS Solutions ("ECS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of visitors, customers, suppliers, and business partners who use our website and services.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, request a quotation, purchase products or services, apply for a job, or otherwise communicate with us.
2. Information We Collect
Depending on how you interact with ECS Solutions, we may collect the following information:
A. Contact and Business Information
- Full name
- Company name
- Job title
- Mobile number
- Email address
- Business address
- Project location
- Requested products or services
- Messages, inquiries, and quotation requests
B. Transaction and Service Information
When you become a customer, supplier, or business partner, we may collect:
- Purchase orders and quotation details
- Invoice and payment-related information
- Delivery details
- Warranty and maintenance records
- Product serial numbers and equipment installation details
- Technical requirements, drawings, BOQs, site survey information, and project documentation
C. Website and Technical Information
When you visit our website, we may automatically collect limited technical data such as:
- IP address
- Browser type and device type
- Pages visited
- Date and time of visit
- Website usage and interaction data
- Cookies and similar technologies, where enabled
D. Job Applications
If you apply for a position at ECS Solutions, we may collect:
- CV/resume
- Contact information
- Employment history
- Education and qualifications
- Information you voluntarily provide during the recruitment process
Please do not send unnecessary sensitive personal information through our website.
3. How We Use Your Information
ECS Solutions may use your information for the following purposes:
- Responding to inquiries and quotation requests
- Preparing technical proposals, BOQs, and commercial offers
- Supplying, installing, configuring, maintaining, and supporting security and ELV systems
- Processing orders, invoices, deliveries, payments, warranties, and returns
- Coordinating site surveys, installation appointments, and maintenance visits
- Communicating product updates, service notices, and important business information
- Improving our website, products, services, and customer experience
- Managing customer, supplier, and project records through our business systems
- Reviewing job applications and recruitment requests
- Meeting legal, tax, accounting, warranty, and regulatory obligations
- Protecting ECS Solutions, its customers, and its systems against fraud, misuse, or unauthorized activity
We will not sell your personal information to third parties.
4. How We Share Information
We may share relevant information only when necessary with:
- Our employees, authorized sales representatives, engineers, and technicians
- Manufacturers, distributors, and authorized suppliers for warranty, technical support, product registration, or project execution
- Shipping, delivery, installation, maintenance, and logistics partners
- Professional advisers, auditors, banks, payment providers, and insurance providers where required
- Government authorities, tax authorities, or legal bodies when required by applicable law
- Service providers supporting our website, ERP, CRM, email, hosting, cloud storage, and communication systems
Any third party receiving information from ECS Solutions is expected to use it only for the agreed business purpose and protect it appropriately.
5. CCTV, Access Control, and Security System Data
ECS Solutions supplies and installs security systems such as CCTV, access control, attendance, intercom, networking, and related ELV solutions.
In most cases, ECS Solutions acts as a supplier, installer, integrator, or maintenance provider. The customer who owns or operates the security system remains responsible for determining how CCTV footage, access records, attendance data, biometric data, and visitor data are collected, stored, accessed, retained, and shared.
ECS Solutions does not access customer security-system data unless this is necessary for installation, configuration, troubleshooting, maintenance, warranty support, or a written support request from the customer.
Where access is required, ECS Solutions will limit access to the minimum necessary scope and duration.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor usage, remember preferences, and enhance user experience.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
7. Data Storage and Security
ECS Solutions takes reasonable technical and organizational measures to protect personal and business information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Access controls and user permissions
- Password protection
- Secure business systems and cloud services
- Restricted access to customer and project records
- Backup procedures
- Internal confidentiality obligations
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries and quotations
- Completing orders and project obligations
- Providing warranty and after-sales support
- Maintaining accounting, tax, and legal records
- Resolving disputes
- Enforcing agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information where legally permitted
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request clarification regarding how your information is used
To make a request, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, manufacturers, or service providers. ECS Solutions is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of each third-party website before submitting personal information.
11. Updates to This Privacy Policy
ECS Solutions may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.
The latest version will always be published on this page with the updated date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Phone
+20 2 4181846
+20 2 4181848
Address
Youssri Nabih St
Behind Emirates Embassy
Heliopolis, Cairo, Egypt
Working Hours
Sun-Thu: 9AM-6PM
24/7 Support
ECS Solutions
Egyptian Company for Security Solutions
We're here to help! Feel free to reach out to us through any of the channels above. Our team is ready to assist you with any questions or concerns regarding this Privacy Policy.
Last Updated: June 21, 2026
Effective Date: June 21, 2026